Harrah's Atlantic City
Total Rewards Air: Updated Cancellation Policy
With increases to the cost structure of the program we continue to look at ways to drive revenue while providing a world class customer experience.
The updated cancellation policy will be as follows:
Who: All customers booked on a Total Rewards Air
flight regardless of booking channel
When: Reservations for flights departing on or after January 1, 2017
Why: To keep up with industry standards and the rising
cost of the aircraft
New Policies and Procedures
The $30 fee associated with reservations will no longer be known as the Charter Experience Fee (CEF). This will now be referred to as an Administrative Fee and is considered a fee to help cover the administration of the program.
$250 per reservation
(note: this is not per guest, rather per reservation regardless of the number of guests on the reservation)
Cancellation within 30 days from flight departure date
Any payments such as administrative fee or package money will be applied to the cancellation fee due
Example: 2 Comp Diamond guests on the same reservation cancel within 30 days of departure and have paid a $60 administrative fee.
The card on file will be charged an additional $190.
Seven Star guests
Medical Emergency (See TPA Section 3.iv.)
Documentation must be received within 14 days of cancellation
Immediate family members defined
Husband, Wife, Mother*, Father*, Son* Daughter* Brother* Sister* Grandfather, Grandmother, Grandchild
*Includes “step” and “in-law”
In conjunction with Gaimari Tours
Non Stop from Cleveland to Atlantic City
then transfers to Harrah's Atlantic City.
Does not include: Driver Gratuity, Hotel Taxes and Luggage handling
Comp Guidelines at Atlantic City
Caesars = Comp only
Bally’s = Comp & Bogo only
Harrah’s = Comp, Bogo, Retail, and New Player